Dear guests
You place your trust in us every time you stay at our hotels, visit one of our restaurants or book an event. We are hoteliers with passion, and the confidence you show motivates us to give our best every single day in order to ensure your well-being. Thank you.

The safety and health of our guests and staff are our number one priority. For this reason, we have undertaken a comprehensive revision of our hygiene regulations and standards. Building on 90 years of experience, we have worked with internal and external experts to develop concepts and measures which extend far beyond the statutory stipulations. These concepts and measures have also been certified by external specialists.

Our personal service commitment to you is that we take care. This promise forms the basis which enables you to enjoy safe travel.

We re-evaluate the current situation each day to ensure that your stay with us is safe and comfortable and to continue to offer an unforgettable experience. Nevertheless, not all hotels are in currently in a position to provide the usual full spectrum of services. We apologise for any inconvenience this may cause.

Let us work together to shape the new routines which we face and to protect everyone around us by behaving carefully.

We are looking forward to continuing to welcome you as a guest.

Best regards

Marcus Bernhardt
Chief Executive Officer (CEO)

Our current cancellation terms
All guests and customers in our German hotels can cancel or rebook their tourism-related reservations free of charge regarding the period 2 November 2020 to 20 December 2020. Guests and customers in our Austrian hotels can cancel or rebook their touristic stays free of charge until 6 December 2020.

If you have booked via a booking platform or a third party, please contact your booking provider.

Changes to services and protective measures in our hotels

Public areas

• Mandatory protective mouth and nose coverings for staff in line with the provisions in place in the respective (federal) state
• Mandatory protective mouth and nose coverings for guests in line with the provisions in place in the respective (federal) state Face masks will be distributed to guests as required.
• Possibility of hand disinfection in all public places (lobby, restaurant, bar, lifts) as well as at the reception and in the restrooms.
• Distance markings (minimum of 1.5 metres)
• Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.)
• Regular airing of public areas
• Lift capacity limited to two persons at any one time (except for families)
• Notices displayed in central areas to draw attention to hygiene rules
• Gym and spa facilities are currently not available in all hotels. Please check which services are available before travelling to your hotel.

Additional information for IntercityHotel

The À la carte restaurants will remain closed for the time being, the room service offer is currently also discontinued. A reduced menu may be offered at the bar.

Reception, check-in and check-out

• We recommend cashless payments.
• Disinfection of room keys and cards

Restaurant and bar area

Due to the current situation, there may be temporary limitations to our gastronomic offer. Please contact the hotel for more information before your arrival.

• Minimum distance of 1.5 metres between tables or tables spaced out according to the stipulations applicable in the respective state
• Disinfection of tables, counters, bill holders, cruets etc. after each use
• Only members of your own household and of one further household may sit together at the same table. Other restrictions may apply in different (federal) states.
• Opening times will be adjusted in line with the volume of guests.
• À la carte service and room service
• Buffets will occasionally remain closed. Some hotels are offering buffets with pre-packed goods. Services will be provided in accordance with the provisions which apply in the relevant (federal) state. Please check which services are available before travelling to your hotel.
• The type of breakfast served may vary in line with differing provisions applicable in the various (federal) states.

Banquet

• Event bookings are accepted subject to official regulations. Events are planned in detail and can only be staged if compliance with the government stipulations in place in the respective (federal) state can be ensured.
• Minimum distance of 1.5 metres between tables or tables spaced out according to the stipulations applicable in the respective (federal) state
• Video conferences using appropriate equipment will be offered.
• Lunch and coffee break packages will be served à la carte, via snack buffets containing pre-packed goods or in the form of lunch boxes.
• Regular disinfection of all surfaces and regular airing of the events rooms

Room cleaning

• Enhanced cleaning procedures including disinfection of surfaces when guest changeovers take place
• Cleaning during a stay will only be carried out after consultation with the guest.
• Regular disinfection of surfaces such as door handles, light switches, remote controls etc.
• Certain items such as magazines or writing utensils may be removed from the rooms.

Management staff at our hotels will be happy to help you with any enquiries you may have regarding your stay. Please inform yourself about the currently valid country or federal state regulations before you travel from a risk area.

We are looking forward to seeing you again soon.
Deutsche Hospitality

PS: Watch our video “Safe Travels by Deutsche Hospitality” here.