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Changes to services and protective measures

We are very pleased that we will now be able to welcome you back to our hotels. Depending on the individual federal state in which they are located, our hotels will gradually be available again for leisure travel from May onwards. We have been undertaking detailed preparations for this step over the past few weeks. Comprehensive protection plans for our hotels and restaurants have been submitted to the Federal Government, and all of these have been approved. We have done our utmost to ensure that you will enjoy the highest possible level of safety and comfort when you stay at our hotels. The measures we are introducing will inevitably mean some restrictions to the services we offer, for example in areas such as gastronomy, meetings & events or spa & wellness. We apologise for any inconvenience.

Your health and the health of our staff and partners is our highest priority at all times and in all respects. This has always been one of our company’s core commitments.

The new guidelines introduced by Deutsche Hospitality stipulate the revision and adaptation of all hygiene and disinfection measures, specific training for every member of staff and regular checks and monitoring of the measures put in place. Two key points are more frequent cleaning and disinfection and social distancing rules in public areas. Our hotels are also in permanent contact with the relevant local government authorities. The minimum measures currently being implemented are as follows.

Please find the current rebooking and cancellation rules in the statement of the Deutsche Hospitality.

Public areas

  • The obligation to wear mouth and nose masks applies to all employees.
  • The obligation to wear mouth and nose masks for guests applies according to the regulations in the respective (federal) state: mouth and nose masks are distributed for our guests as required
  • Hand sanitiser dispensers in all public areas (lobby, restaurant, bar, lifts)
  • Sanitiser dispensers at reception and in the toilets
  • Distance markings (minimum of 1.5 metres)
  • Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.)
  • Regular airing of public areas
  • Lift capacity limited to two persons at any one time (except for families)
  • Notices displayed in central areas to draw attention to hygiene rules
  • Unfortunately, gyms and spa areas will need to remain closed until further notice (no exercise courses or treatments can be offered).

 

Additional information for IntercityHotel

  • Breakfast will be offered from 01.06.2020 in the form permitted by the federal state
  • Events will be resumed from 01.09. at the earliest, if there are no more distance rules
  • The À la carte restaurants will be closed for the time being, if necessary there will be a small card at the bar, if the restrictions of the federal states allow this

Reception, check-in and check-out

  • We recommend cashless payments wherever possible.
  • Disinfection of room keys and key cards

 

Restaurant and bar area

  • Minimum distance of 1.5 metres between tables
  • Only members of one's own household and members of one other household may sit together at a table, or the restrictions of the respective (federal) state apply.
  • Opening times will be adjusted in accordance with volume of guests.
  • This may mean that guests will need to be admitted to the restaurant at longer intervals.
  • À la carte service
  • Buffets will remain closed. Certain hotels will offer a food service whilst observing correct social distancing.
  • Disinfection of tables, counters, bill holders, cruets etc. after each use

 

Banquet

  • Event bookings are planned in detail in advance and are carried out exclusively in compliance with the official regulations of the respective state government.
  • Minimum distance of 1.5 metres between tables
  • Video conferences using appropriate equipment will be offered.
  • Lunch and coffee break packages will be served à la carte or, for example, in the form of lunch boxes.
  • Regular disinfection of all surfaces by staff and regular airing of the events rooms

 

Room cleaning

  • Disinfection of surfaces in rooms in consultation with the guest
  • Regular and highly frequent disinfection of door handles, light switches, staircase handrails etc.
  • Facilities such as magazines, writing utensils, decorative cushions and blankets will need to be removed from rooms until further notice.

 

Please find a list of the currently opened IntercityHotels below.