SAFE TRAVELS BY DEUTSCHE HOSPITALITY
Dear guests
You place your trust in us every time you stay at our hotels, visit one of our restaurants or book an event. We are hoteliers with passion, and the confidence you show motivates us to give our best every single day in order to ensure your well-being. Thank you.
The safety and health of our guests and staff are our number one priority. For this reason, we have undertaken a comprehensive revision of our hygiene regulations and standards. Building on 90 years of experience, we have worked with internal and external experts to develop concepts and measures which extend far beyond the statutory stipulations. These concepts and measures have also been certified by external specialists.
Our personal service commitment to you is that we take care. This promise forms the basis which enables you to enjoy safe travel.
We re-evaluate the current situation each day to ensure that your stay with us is safe and comfortable and to continue to offer an unforgettable experience. Nevertheless, not all hotels are in currently in a position to provide the usual full spectrum of services. We apologise for any inconvenience this may cause.
Let us work together to shape the new routines which we face and to protect everyone around us by behaving carefully.
We are looking forward to continuing to welcome you as a guest.
Best regards
Marcus Bernhardt
Chief Executive Officer (CEO)
Our current cancellation terms
All guests and customers in our German hotels can cancel or rebook their tourism-related reservations free of charge regarding the period 2 November 2020 to 20 December 2020. Guests and customers in our Austrian hotels can cancel or rebook their touristic stays free of charge until 6 December 2020.
If you have booked via a booking platform or a third party, please contact your booking provider.
Changes to services and protective measures in our hotels
Public areas
- Mandatory protective mouth and nose coverings for staff in line with the provisions in place in the respective (federal) state
- Mandatory protective mouth and nose coverings for guests in line with the provisions in place in the respective (federal) state Face masks will be distributed to guests as required.
- Possibility of hand disinfection in all public places (lobby, restaurant, bar, lifts) as well as at the reception and in the restrooms.
- Distance markings (minimum of 1.5 metres)
- Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.)
- Regular airing of public areas
- Lift capacity limited to two persons at any one time (except for families)
- Notices displayed in central areas to draw attention to hygiene rules
- Gym and spa facilities are currently not available in all hotels. Please check which services are available before travelling to your hotel.
Additional information for IntercityHotel
The À la carte restaurants will remain closed for the time being, the room service offer is currently also discontinued. A reduced menu may be offered at the bar.
Reception, check-in and check-out
- We recommend cashless payments.
- Disinfection of room keys and cards
Restaurant and bar area
Due to the current situation, there may be temporary limitations to our gastronomic offer. Please contact the hotel for more information before your arrival.
- Minimum distance of 1.5 metres between tables or tables spaced out according to the stipulations applicable in the respective state
- Disinfection of tables, counters, bill holders, cruets etc. after each use
- Only members of your own household and of one further household may sit together at the same table. Other restrictions may apply in different (federal) states.
- Opening times will be adjusted in line with the volume of guests.
- À la carte service and room service
- Buffets will occasionally remain closed. Some hotels are offering buffets with pre-packed goods. Services will be provided in accordance with the provisions which apply in the relevant (federal) state. Please check which services are available before travelling to your hotel.
- The type of breakfast served may vary in line with differing provisions applicable in the various (federal) states.
Banquet
- Event bookings are accepted subject to official regulations. Events are planned in detail and can only be staged if compliance with the government stipulations in place in the respective (federal) state can be ensured.
- Minimum distance of 1.5 metres between tables or tables spaced out according to the stipulations applicable in the respective (federal) state
- Video conferences using appropriate equipment will be offered.
- Lunch and coffee break packages will be served à la carte, via snack buffets containing pre-packed goods or in the form of lunch boxes.
- Regular disinfection of all surfaces and regular airing of the events rooms
Room cleaning
- Enhanced cleaning procedures including disinfection of surfaces when guest changeovers take place
- Cleaning during a stay will only be carried out after consultation with the guest.
- Regular disinfection of surfaces such as door handles, light switches, remote controls etc.
- Certain items such as magazines or writing utensils may be removed from the rooms.
Management staff at our hotels will be happy to help you with any enquiries you may have regarding your stay. Please inform yourself about the currently valid country or federal state regulations before you travel from a risk area.
We are looking forward to seeing you again soon.
Deutsche Hospitality
PS: Watch our video “Safe Travels by Deutsche Hospitality” here.
Please find a list of the currently opened IntercityHotels below.
IntercityHotel Braunschweig
Brunswick, GermanyBrunswick
IntercityHotel Celle
Celle, GermanyCelle
IntercityHotel Darmstadt
Darmstadt, GermanyDarmstadt
IntercityHotel Dresden
Dresden, GermanyDresden
IntercityHotel Duisburg
Duisburg, GermanyDuisburg
IntercityHotel Erfurt
Erfurt, GermanyErfurt
IntercityHotel Frankfurt Hauptbahnhof Süd
Frankfurt, GermanyFrankfurt
IntercityHotel Freiburg
Freiburg, GermanyFreiburg
IntercityHotel Hamburg-Altona
Hamburg, GermanyHamburg
IntercityHotel Kiel
Kiel, GermanyKiel
IntercityHotel Mainz
Mainz, GermanyMainz
IntercityHotel Mannheim
Mannheim, GermanyMannheim
IntercityHotel München
Munich, GermanyMunich
IntercityHotel Nürnberg
Nuremberg, GermanyNuremberg
IntercityHotel Rostock
Rostock, GermanyRostock
IntercityHotel Stralsund
Stralsund, GermanyStralsund
IntercityHotel Düsseldorf
Duesseldorf, GermanyDuesseldorf
IntercityHotel Essen
Essen, GermanyEssen
IntercityHotel Ulm
Ulm, GermanyUlm
IntercityHotel Frankfurt Airport
Frankfurt, GermanyFrankfurt
IntercityHotel Berlin Hauptbahnhof
Berlin, GermanyBerlin
IntercityHotel Ingolstadt
Ingolstadt, GermanyIngolstadt
IntercityHotel Hannover
Hanover, GermanyHanover
IntercityHotel Wien
Vienna, AustriaVienna
IntercityHotel Hamburg Dammtor-Messe
Hamburg, GermanyHamburg
IntercityHotel Hamburg-Barmbek
Hamburg, GermanyHamburg
IntercityHotel Leipzig
Leipzig, GermanyLeipzig
IntercityHotel Magdeburg
Magdeburg, GermanyMagdeburg
IntercityHotel Berlin Ostbahnhof
Berlin, GermanyBerlin
IntercityHotel Bonn
Bonn, GermanyBonn
IntercityHotel Enschede
Enschede, NetherlandsEnschede
IntercityHotel Schwerin
Schwerin, GermanySchwerin
IntercityHotel München
Munich, GermanyMunich
IntercityHotel Saarbrücken
Saarbrücken, GermanySaarbrücken
IntercityHotel Bremen
Bremen, GermanyBremen
IntercityHotel Kassel
Kassel, GermanyKassel
IntercityHotel Hannover Hauptbahnhof Ost
Hanover, GermanyHanover
IntercityHotel Berlin-Brandenburg Airport
Berlin, GermanyBerlin

IntercityHotel Augsburg
Augsburg, GermanyAugsburg
Starting at
€ 48.-
i

IntercityHotel Braunschweig
Brunswick, GermanyBrunswick
Starting at
€ 59.25
i

IntercityHotel Celle
Celle, GermanyCelle
Starting at
€ 49.50
i

IntercityHotel Darmstadt
Darmstadt, GermanyDarmstadt
Starting at
€ 59.25
i

IntercityHotel Dresden
Dresden, GermanyDresden
Starting at
€ 51.75
i

IntercityHotel Duisburg
Duisburg, GermanyDuisburg
Starting at
€ 59.25
i

IntercityHotel Erfurt
Erfurt, GermanyErfurt
Starting at
€ 63.79
i

IntercityHotel Frankfurt Hauptbahnhof Süd
Frankfurt, GermanyFrankfurt
Starting at
€ 59.25
i

IntercityHotel Freiburg
Freiburg, GermanyFreiburg
Starting at
€ 62.21
i

IntercityHotel Hamburg-Altona
Hamburg, GermanyHamburg
Starting at
€ 61.39
i

IntercityHotel Kiel
Kiel, GermanyKiel
Starting at
€ 63.75
i

IntercityHotel Mainz
Mainz, GermanyMainz
Starting at
€ 59.25
i

IntercityHotel Mannheim
Mannheim, GermanyMannheim
Starting at
€ 59.25
i

IntercityHotel München
Munich, GermanyMunich
Starting at
€ 71.20
i

IntercityHotel Nürnberg
Nuremberg, GermanyNuremberg
Starting at
€ 60.-
i

IntercityHotel Rostock
Rostock, GermanyRostock
Starting at
€ 66.75
i

IntercityHotel Stralsund
Stralsund, GermanyStralsund
Starting at
€ 56.25
i

IntercityHotel Düsseldorf
Duesseldorf, GermanyDuesseldorf
Starting at
€ 52.50
i

IntercityHotel Essen
Essen, GermanyEssen
Starting at
€ 52.50
i

IntercityHotel Ulm
Ulm, GermanyUlm
Starting at
€ 62.40
i

IntercityHotel Frankfurt Airport
Frankfurt, GermanyFrankfurt
Starting at
€ 61.50
i

IntercityHotel Berlin Hauptbahnhof
Berlin, GermanyBerlin
Starting at
€ 62.21
i

IntercityHotel Ingolstadt
Ingolstadt, GermanyIngolstadt
Starting at
€ 51.75
i

IntercityHotel Hannover
Hanover, GermanyHanover
Starting at
€ 51.75
i

IntercityHotel Wien
Vienna, AustriaVienna
Starting at
€ 67.50
i

IntercityHotel Hamburg Dammtor-Messe
Hamburg, GermanyHamburg
Starting at
€ 76.39
i

IntercityHotel Hamburg-Barmbek
Hamburg, GermanyHamburg
Starting at
€ 52.82
i

IntercityHotel Leipzig
Leipzig, GermanyLeipzig
Starting at
€ 59.25
i

IntercityHotel Magdeburg
Magdeburg, GermanyMagdeburg
Starting at
€ 44.25
i

IntercityHotel Berlin Ostbahnhof
Berlin, GermanyBerlin
Starting at
€ 51.19
i

IntercityHotel Bonn
Bonn, GermanyBonn
Starting at
€ 62.21
i

IntercityHotel Enschede
Enschede, NetherlandsEnschede
Starting at
€ 76.90
i

IntercityHotel Schwerin
Schwerin, GermanySchwerin
Starting at
€ 53.55
i

IntercityHotel München
Munich, GermanyMunich
Starting at
€ 71.20
i

IntercityHotel Saarbrücken
Saarbrücken, GermanySaarbrücken
Starting at
€ 58.65
i

IntercityHotel Bremen
Bremen, GermanyBremen
Starting at
€ 59.25
i

IntercityHotel Kassel
Kassel, GermanyKassel
Starting at
€ 59.90
i

IntercityHotel Hannover Hauptbahnhof Ost
Hanover, GermanyHanover
Starting at
€ 51.75
i

IntercityHotel Berlin-Brandenburg Airport
Berlin, GermanyBerlin
Starting at
€ 62.90
i