Frequently asked questions and answers

Our website allows a reservation for up to five rooms per hotel for the same date or different dates.

If you need more rooms in the same hotel, either make more reservations or contact the group reservation of the respective hotels.

Your credit card information is required to guarantee your reservation in case of late arrival.

Special rates, for example, the early bird rate, require a prepayment during booking. Here we need your credit card information.

You can request your reservation under the section 'My booking'.

There, with your surname and reservation number, you can see and edit your reservation.

Alternatively you can call the toll-free number 00800-78468357 or send us an e-mail to reservation@shgres.com.

The payment options vary per hotel. Basically, we offer credit card payments (Diners Club, JCB International, Mastercard, Visa, American Express, UnionPay), Klarna, IDeal and PayPal.