Frequently asked questions and answers

You can find a hotel's contact details on the hotel detail page.

If you have any general questions about the IntercityHotels, please use the following e-mail address: neugierig@intercityhotel.com.

Our website allows a reservation for up to five rooms per hotel for the same date or different dates.

If you need more rooms in the same hotel, either make more reservations or contact the group reservation of the respective hotels.

You can find this information on the hotel’s detail page.

On the hotel’s detail page, you will find the opening hours of the restaurants and bars in the hotel.

You will find detailed information on the hotel’s detail page under the section "Directions and Surroundings".

Many IntercityHotels have free parking available. In some locations, public parking spaces will be available for you. Unfortunately, you cannot reserve a parking space.

Your credit card information is required to guarantee your reservation in case of late arrival.

Special rates, for example, the early bird rate, require a prepayment during booking. Here we need your credit card information.

You can request your reservation under the section 'My booking'.

There, with your surname and reservation number, you can see and edit your reservation.

Alternatively you can call the toll-free number +49 69 66564-460 or send us an e-mail to reservation@shgres.com.

The payment options vary per hotel. Basically, we offer credit card payments (Diners Club, JCB International, Mastercard, Visa, American Express, UnionPay), Klarna, IDeal and PayPal.

The program has been terminated. If you want to get to know our attractive new program H Rewards, please click here.