• Train to bed / Bahn zum Bett
  • FreeCityTicket
  • InterCityHotel Berlin Hauptbahnhof
  • Advance Purchase / Frühbucher
  • InterCityHotel Berlin-Brandenburg - Exterior
  • Family / Familie
  • Class reunion / Klassentreffen
  • Meet & Sleep
  • Senior Citizen / Seniorenpreis 65+
  • Event Ticket

Privacy Policy


This Privacy Policy informs you, as visitor and user of the website at www.intercityhotel.com (together referred to as "website" or "Internet presence"), about the nature, scope and purposes of the collection, dissemination and use of personal data on this website.

Providers of the Website

The responsible entity within the meaning of the German Federal Data Protection Act (Bundesdatenschutzgesetz - BDSG) and provider of the website (services provider) within the meaning of the German Tele Media Act (Telemediengesetz - TMG) is:

InterCityHotel GmbH
Lyoner Strasse 40
60528 Frankfurt am Main
E-Mail: neugierig@intercityhotel.com
Phone: +49 69 66564-01
Complete details pursuant to section 5 TMG (Editorial)

(hereinafter referred to as "provider")


The data you enter for purposes of carrying out a hotel or restaurant reservation on our internet presence, are transmitted to us in encrypted form (via HTTPS). These data, whose nature and scope are set out in the appropriate input mask of the online booking machine used by us, are collected, processed and used exclusively for establishing, performing and winding up the contractual relationship established by the reservation.

Web tracking

This website uses the services of Webtrekk GmbH, Hannoversche Str. 19, D-10115 Berlin, www.webtrekk.de, to collect statistical data on the use of the website and to optimise the internet presence accordingly (referred to as web controlling). According to its own statements, Webtrekk GmbH is certified for data protection, in the field of web controlling software, by the Saarland Technical Inspectorate (TÜV Saarland).

Data acquired for web tracking

Whenever you visit our website, certain information transmitted by the user's browser is collected and evaluated for our web controlling. The information is collected by means of a pixel integrated on every website page.

The following data are collected:

  • request (file name of file requested)
  • browser type/version (e.g.: Internet Explorer 8.0)
  • browser language (e.g.: English)
  • operating system used (e.g.: Windows XP)
  • internal resolution of browser window
  • screen resolution
  • JavaScript activation
  • Java on/off
  • cookies on/off
  • colour depth
  • referrer URL (URL of previously visited site)
  • IP address - is immediately anonymised and then deleted after processing
  • time of access
  • clicks
  • duration of visit
  • pages visited
  • booking information (length of stay, number of rooms booked, mode of payment, price, booking options)
  • error messages


In several places, the website uses what are referred to as cookies. These cookies are used to make the internet presence user-friendlier, and more effective. Cookies are small text files stored on the user’s computer and saved by its browser. The cookies do not contain any personal data. These data are not combined with other sources of data. Most of the cookies used by the provider are so-called "session cookies" that are deleted as soon as the user ends the browser session. Additionally, there are also a few long-life cookies by which the provider can recognise the user as a repeat visitor.

The following cookies are used:

  • session cookie (for session recognition, lifetime: one session)
  • long-life cookie (for recognising new/regular customers, maximum lifetime: 6 months
  • opt-out cookie (for objecting to tracking, minimum lifetime: 5 years)

In his browser settings, the user can define whether or not cookies are allowed. If you do not wish to be tracked for this website, you may object to tracking below.

Objecting to data storage - exclusion of Webtrekk web controlling

Pursuant to section 15 of the TMG, website visitors can object to storage of their visitor data acquired in pseudonymised form. This means that in the future such data are no longer collected (acquired).

For exclusion from Webtrekk web controlling, a cookie with the name "webtrekkOptOut" is set by the domain www.intercityhotel.com. This objection applies for as long as you do not delete this cookie. The cookie is to be set for the specified domain for each browser and computer. If, for example, you visit our website from home and from your computer at work, or you are using different browsers, you have to set the cookie of each computer and browser in use.

To complete the objection, please click here for objection.

This website also uses Google Analytics, a web analytics service provided by Google, Inc., based in Mountain View, United States ("Google"). Google Analytics uses "cookies", which are text files that are stored on your computer and enable an analysis on how you use the website. The information generated by the cookie about your use of this website is generally transferred to a Google server in the US and stored there.

Since IP anonymisation (so-called IP masking) provided by Google is activated on this website (by extension of Google Analytics to include the code “gat._anonymizeIp();”), your IP address will, however, be truncated beforehand and therefore anonymized by Google within the area of the European Union or within other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be transferred to a Google server in the US and truncated there.

Google will use the information collected by Google Analytics on behalf of the website’s operator to evaluate your use of the website, compiling reports on website activity and providing other website usage and Internet-related services to the website’s operator. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google.

You can prevent the use of cookies by Google Analytics by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. You can also prevent Google from receiving and processing the data (including your IP address) generated by the cookie and about your use of the website by downloading and installing the browser plugin available at the following link (https://tools.google.com/dlpage/gaoptout?hl=en).

You can also opt out from being tracked by Google Analytics with effect from the future by setting a so-called “opt-out cookie”, which prevents any future collection of your data when you visit this website. The opt-out cookie is set when you click on the following link:

 Click here to opt-out of Google Analytics.

The operator of this website also uses Google Analytics to evaluate data from AdWords and DoubleClick cookies for statistical purposes. If you do not want this, you can disable it via the ad settings manager (http://www.google.com/settings/ads?hl=en).

You can find more information about the Terms of Service and Privacy Policy of Google Analytics here http://www.google.co.uk/analytics/terms/us.html or https://www.google.de/intl/en/policies/

Contacting us

When contacting us, the Provider of the website (for example using a contact form or by E-Mail), your data are stored for processing the request and in the event that subsequent queries should arise.

E-Mail newsletter

With the E-Mail newsletter we keep you regularly informed about Steigenberger Hotel Group and its offerings and services.

If you wish to receive the newsletter, we need you to provide us with a valid E-Mail address as well as information enabling us to verify that you or the holder of the stated E-Mail address agree/agrees to receive the newsletter. No further data are collected. These data are used only for sending the newsletter and are not sent to third parties.

A subscriber to the E-Mail newsletter may at any time revoke his consent to storage of the above data, as well as the use of such data for sending the newsletter. Revocation may be effected via a link found in the newsletters themselves, or by E-Mail with the subject line "Unsubscribe" to mailing@steigenbergernews.de.

Inclusion of third-party services and content (e.g. YouTube and Google Maps)

The internet presence includes content of third parties such as videos of YouTube and map materials of Google Maps (hereinafter referred to as "third-party providers"). To use such content, the user’s IP address for technical reasons must be sent to the respective third-party provider, since without the IP address the third-party providers would not be able to send the content included in the website to the browser of the respective user. We do not have any control over whether a third-party provider stores the IP address e.g. for statistical purposes or otherwise.

Registering with "My Account"

In the "My Account" section, registered users have the possibility of viewing and managing (and notably cancelling) their hotel reservations made on the website. The data collected from the registration are shown in the input mask during registration.

These include:

  • E-Mail address
  • password
  • title
  • first and last name
  • date of birth, where applicable
  • phone number
  • postal address
  • preferences

Use of Facebook social plugins

The website uses social plugins (hereinafter referred to as "plugins") of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter referred to as "Facebook"). The plugins can be recognised by one of the Facebook logos (white "f" on blue tile or "thumbs up" symbol) or are identified by the additional text "Facebook Social Plugin". The list and the appearance of the Facebook social plugins can be viewed here.

When a user accesses a page of this Internet Presence containing such plugin, his browser establishes a direct link to the servers of Facebook. The content of the plugin is sent by Facebook directly to the user’s browser and included by the latter in the Website. The Provider therefore has no control over the scope of data that Facebook collects by means of this plugin. Based on the Provider’s current knowledge, Facebook proceeds as follows:

By inclusion of the plugins, Facebook is provided with the information according to which a user has accessed the relevant page of the provider’s Internet presence. If the User is logged on to Facebook, Facebook can assign the visit to his Facebook account. If users interact with the plugins, for example by clicking on the Like button or submitting a comment, the relevant information is transmitted by the user’s browser directly to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility of Facebook finding out and storing his IP address. According to Facebook, in Germany only an anonymised IP address is stored.

For details on the purpose and scope of data collection and the further processing and use of the data by Facebook, as well as the related rights and setting options for protecting the user’s privacy sphere, please refer to the privacy policy of Facebook at www.facebook.com.

If a user is a member of Facebook and does not wish Facebook to collect data about him via the provider’s Internet presence and to link it to his membership data stored at Facebook, he must log off from Facebook before visiting the internet presence.

It is also possible to block Facebook social plugins with add-ons for the user’s browser, for example with the "Facebook blocker".

+1 button of Google+

The website uses the "+1" button of the social network Google Plus, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as "Google"). The button can be recognised by the "+1" symbol on a white or colour background.

When a user accesses a page of this internet presence containing such button, the browser establishes a direct link to the servers of Google. The content of the "+1" button is sent by Google directly to his browser and included by the latter in the website. The provider therefore has no control over the scope of data that Google collects with the button. According to statements of Google, no personal data are collected unless the user clicks on the "+1" button; personal data, such as the IP address, are collected and processed by Google only from logged-on members of Google+.

Users can inform themselves about the purpose and scope of data collection and the further processing and use of the data by Google, as well as regarding the setting options for protecting the user’s sphere of privacy, by referring to Google’s privacy policy for the "+1" button at www.google.com/policies/privacy/partners as well as to the FAQs at www.google.com/button.


The website uses the Twitter buttons. These buttons are provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (hereinafter referred to as "Twitter"). They can be recognised by terms such as "Twitter" or "Follow" in conjunction with a blue stylised bird. By using the Twitter buttons it is possible to share a contribution or page of this internet presence on Twitter, or to follow the provider on Twitter.

When a user accesses a page of this internet presence containing such Twitter button, his browser establishes a direct link to the servers of Twitter. The content of the Twitter buttons is sent by Twitter directly to the user’s browser. The provider therefore has no control over the scope of data that Twitter collects by means of this plugin. According to statements by Twitter, only the user’s IP address and the URL of the respective website is transmitted when the Twitter button is used; these data are used only for displaying the Twitter button.

Further information on the Twitter service and the Twitter buttons is provided in the privacy policy statement of Twitter at www.twitter.com/privacy.


Minors may not send any personal data to us without the consent of their parents or guardians. As part of the internet presence, we do not collect, process and use any personal data knowingly acquired from minors.

User’s right to be informed and to make corrections

On written request, the provider will inform you whether and which of your personal data have been stored with the provider. In the event that any information should be incorrect, you have a right to correction of the personal data stored regarding your person.

Please direct any complaints, queries or requests for information regarding the collection, processing or use of your personal data to our data protection officer, Ms. Milena Vassilev at the address InterCityHotel GmbH, Lyoner Strasse 40, D-60528 Frankfurt am Main, or by E-Mail to milena.vassilev@steigenbergerhotelgroup.com.

Last amended: September 2013